Customer Support

Rewixx custom software is built specifically to match your business processes and workflows, unlike generic off-the-shelf solutions. Our software is tailored to your exact requirements, integrates seamlessly with your existing systems, and can be modified as your business evolves. This results in higher efficiency, better user adoption, and a stronger ROI compared to one-size-fits-all commercial software that often requires your business to adapt to the software rather than the other way around.

After implementation, Rewixx provides comprehensive ongoing support including:

• 24/7 monitoring and maintenance of your systems
• Regular updates and security patches
• Performance optimization to ensure your solution continues running efficiently
• Dedicated support team available via phone, email, and ticket system
• Training for new staff and refresher courses for existing users
• Regular system reviews to identify opportunities for improvement

We believe in building long-term partnerships with our clients, ensuring your custom software continues to deliver value as your business grows and evolves.

Yes, integration capabilities are one of the core strengths of our custom software solutions. We design all our systems with robust API architecture that enables seamless integration with:

• ERP systems such as SAP, Oracle, and Microsoft Dynamics
• CRM platforms including Salesforce, HubSpot, and Microsoft Dynamics 365
• Accounting software like QuickBooks, Xero, and FreshBooks
• E-commerce platforms such as Shopify, WooCommerce, and Magento
• Marketing tools, payment processors, shipping systems, and more

Our development team specializes in creating custom connectors and middleware solutions to ensure data flows smoothly between all your business systems, eliminating data silos and manual data entry.

Data security is fundamental to all Rewixx solutions. Our comprehensive security approach includes:

• End-to-end encryption using industry-standard protocols
• Role-based access controls with granular permission settings
• Multi-factor authentication options
• Regular security audits and penetration testing
• Automated threat detection and prevention systems
• Compliance with industry standards such as GDPR, HIPAA, SOC 2, and other relevant regulations

We build security into every layer of our software architecture and follow secure coding practices throughout the development lifecycle. Our dedicated security team stays current with emerging threats to ensure your data remains protected.

We've designed a streamlined process for requesting enhancements to your custom software:

1. Submit a feature request through our client portal or by contacting your dedicated account manager
2. Our team will analyze the request and provide a feasibility assessment, timeline, and cost estimate
3. Upon approval, we'll create a detailed specification document outlining the planned changes
4. Development begins with regular progress updates throughout the process
5. You'll have the opportunity to test and provide feedback before final deployment

We use an agile development approach that allows us to implement changes efficiently while maintaining system stability. Our modular architecture makes it easier to add new features without disrupting your existing operations.